Frequently asked questions
We love to help our customers, and you are always ready to reply to your emails! But if you don't mind, please read through our FAQ for answers to the most frequently asked questions we get:
How does Burrn work?
Burrn is an app where you can buy and use a second phone number for yourself, company, project or anything in between. Burrn is available as an iPhone and Android application on both stores. Please mention what store front you used to download the app, before contacting support.
Why would I need a second phone number?
A second phone number can be useful for a variety of reasons, including privacy, separating work and personal calls, and for businesses or individuals who want to have a dedicated phone number for a specific purpose.
How does a Burrn second phone number app work?
Burrn works by assigning you a new phone number that you can use to make and receive calls and text messages within the app.
Do I need a separate SIM card for a second phone number?
No, Burrn does not require a separate SIM card. The app uses your device's data or Wi-Fi connection to make and receive calls and messages.
Can I choose my own second phone number?
Yes, Burrn allow you to choose your own phone number from 30+ different countries, while others will assign you a random number.
Can I use my second phone number to make international calls?
Yes, you can use your second phone number to make international calls. However, you may be charged international rates depending on your phone plan and the country you are calling.
Can I receive voicemails on my second phone number?
Yes, Burrn Prime include a voicemail feature so you can receive and listen to voicemails left on your second phone number.
Can I send picture messages with my second phone number?
Yes, you can send picture messages (MMS) with your second phone number.
Can I use my second phone number on multiple devices?
Yes, Burrn allow you to use the app on multiple devices, while others may limit you to using it on one device.
Is a Burrn secure?
Yes, Burrn is secure, it's important to choose a reputable app that has strong security measures in place to protect your personal information.
Do I need an internet connection to use my second phone number?
Yes, you need an internet connection (either through data or Wi-Fi) to use your second phone number app to make and receive calls and messages.
How much does a second phone number cost?
The cost of a second phone number app can vary depending on the app and the features you need. Some features are offered on a free version with limited features, while others may require a subscription or one-time payment.
Can I use my second phone number for business purposes?
Yes, many people use second phone number apps for business purposes, as it allows them to keep their personal and professional lives separate.
Can I port my existing phone number to Burrn?
No. Right now that is not possible.
What happens if I delete Burrn?
If you delete the Burrn app, you will no longer have access to your second phone number and any associated calls and messages. Be sure to export any important data before deleting the app.
I made a purchased that I now regret.
We are sorry to see you go, and I am also sorry that you think it's hard to cancel a payment. To be honest, payments are handles by Apple and Google, and we have nothing to do with them. Reach out to them to get help with a refund or return.
Can I port my existing phone number to Burrn?
No. Right now that is not possible.
I read through the FAQ but my question is not listed here?
No worries, we are always here to help! We reply to all emails within 24 hours monday to friday! You can reach us on: support@burrn.app.